|
Q: What area do you serve?
A: EDEN serves individuals who live in (or are moving into) Cuyahoga
County. (back to top)
Q: Can I send my client to EDEN’s
offices to fill out the application?
A: No; case managers should mail (or in some cases, fax) the
application directly to EDEN. If a client needs to come to the EDEN
offices, appointments must be scheduled with the appropriate staff. The
client’s case worker is strongly encouraged to accompany the client to the
meeting. (back to top)
Q: How do clients qualify for your
services?
A: Each EDEN program has a different set of requirements. Please see
Program Descriptions for more
information. You can also send an email to request information to
info@edeninc.org and include your name, phone number, and the agency
you work for to receive detailed information. (back to top)
Q: What needs to be included in
the application?
A: In most cases, you need to submit copies of your client’s birth
certificate, social security card, documentation of disability, proof of
income for all household members (or notarized statement proving no
income) and photo identification for household members over 18 years of
age. Please consult the specific application or email
info@edeninc.org for more details. (back to top)
Q: What happens if the submitted
application is not complete?
A: That depends on the type of program. In most cases, EDEN will
return the application if it is not complete. If a case worker submits an
incomplete application for one of the DOD programs (TANF or HTF), and if
the missing information is not provided in a timely fashion, the
application will be denied. Please be sure to send completed
applications. (back to top)
Q: Are clients eligible for EDEN
programs if they receive no income?
A: Yes, but clients may need to work toward self-sufficiency for some
EDEN programs. This means they may need to apply for income or
become involved in an educational or training program. At the time of
application, please provide a notarized statement proving your client has
no income. For the HAP Start Up Loan, however, clients must have income in
order to apply for this pay-back loan. (back to top)
Q: If the client does have income,
how much does he or she have to pay?
A: Usually, clients pay 30-40% of their adjusted monthly income (to
include all sources of income) toward rent and/or utilities.
(back to top)
Q: What if my client’s income
changes?
A: Be sure to notify EDEN immediately when your client’s income
changes. If your client earns an increased income but does not notify you
or EDEN in a timely fashion, he or she may be subject to retroactive
paybacks or termination. Likewise, if the income is reduced, the next rent
portion may be reduced, as well. (back to top)
Q: What if my client wants to live
with a significant other who is not a spouse?
A: While it may be possible to add an unrelated adult to your
household, this will not increase the allotted bedroom size of your unit.
At the least, if this is allowable, the added tenant’s income will be
counted toward the rent payment. For other specific household
arrangements, please inquire with your case manager or EDEN when you are
submitting your application. (back to top)
Q: For how many days can my
client be hospitalized or incarcerated without losing the unit or voucher?
A: This depends on the program, but generally, a client can be
hospitalized (or admitted to a treatment center) for up to 90 days and
incarcerated for up to 30 days without losing the EDEN program funding.
Please be aware that these guidelines are subject to change. Failure to
report this information could affect your agency’s ability to continue
referring clients to EDEN’s programs. (back to top)
Q: Can a landlord refuse to
accept a rental subsidy program?
A: Yes, every landlord has the right to not accept rental subsidy
vouchers. EDEN, however, works with many landlords throughout Cuyahoga
County who accept this type of funding and who will lease to clients in
our programs. (back to top)
Q: What are the inspection
procedures?
A: Some EDEN programs require initial and annual inspections. EDEN
must inspect the housing unit (CCMHB inspects HAP units) before the tenant
signs a lease or moves into the unit. In addition, tenants must submit to
annual re-certification/re-examinations and must provide information about
family composition, income, assets, and allowances and deductions in order
to remain eligible for the program. (back to top)
Q: What if my client’s landlord
isn’t properly maintaining the unit or is neglecting his or her duties?
A: The client should put the non-emergency complaint in writing and
submit it to the landlord (also submit a copy to EDEN). The landlord then
has thirty days to make repairs. If the client is still not satisfied
after thirty days, a complaint inspection will be scheduled. Please also
reference the Ohio Landlord
Tenant Law for more information on this matter. For emergency
situations, such as no heat in the winter or a broken water pipe, please
contact your landlord and EDEN immediately. (back to top)
Q: What happens after the unit
has been inspected?
A: If the unit passes inspection, EDEN confirms the rent and the move
in date. If the unit fails inspection, the landlord is given a copy of the
inspection findings and applicant must decide whether to wait for repairs
or choose another unit. No participant can move into a unit until it
passes inspection. (back to top)
Q: What are the procedures for
lease renewal?
A: Lease renewal procedures are subject to the specific lease or EDEN
program. You should, however, check the program policies regarding
moving. (back to top)
Q: What are the lease termination
procedures?
A: Again, this information should be outlined in the lease, and
different programs may have different guidelines. (back to
top)
Q: What if I need to transfer a
client to another agency?
A: It is important that you contact EDEN and update this information.
(back to top)
Q: Where can I find more
information about EDEN?
A: To receive more detailed information about EDEN’s programs, please
contact
info@edeninc.org with your agency’s address and contact information,
including a phone number or website. (back to top) |
