Information Regarding EDEN Operations During COVID-19 Spread

At EDEN, we’re continually monitoring developing news of the spread of COVID-19, so that we can make necessary adjustments to our activities. Our top priority is the health and safety of our clients, staff, and partners. EDEN’s COVID-19 task force is meeting continually to review updated recommendations, and strategize how best to maintain our programs and services while prioritizing the health and safety of our clients, staff, and partners. We will continue to communicate any changes we make as quickly as we can. 

Due to the expanding reach of COVID-19 throughout Ohio, EDEN is taking the following measures to keep our clients, staff and partners safe, and minimize the spreading of the virus:

  1. We are no longer accepting visitors at EDEN’s headquarters. If you need to speak with someone at EDEN, please call our main line 216-961-9690 and advise the receptionist on the reason for your call and to whom you need to speak.  They will route you to the appropriate person.  If there is no answer, please leave a message and we will respond as quickly as possible.  Please be patient as the call volume will be elevated at this time due to visitors no longer being able to come into the office.
  2. Pursuant to the recent stay-at-home order, most staff are working at home; only essential workers who cannot work at home due to the nature of their job function are excepted from this policy.
  3. Conducting meetings with external partners by phone/computer
  4. Adjusting our Time Off policies to allow for greater flexibility
  5. Increasing sanitizing efforts at our properties
  6. Adjusting our methods of service provision to limit face-to-face contact between clients, staff and outside partners
  7. Placing work-related travel on hold
  8. Sharing accurate information with staff and clients about COVID-19 and prevention measures
  9. Limiting inspections to initial inspections, re-inspections and emergencies.
  10. Limiting work orders to emergencies and priorities, and focusing maintenance efforts on turning over any units 
  11. Housing locators are to do assessments/location via phone or electronic documents or by an agreed-upon meeting space. 

Some agency activities are being modified, in order to prioritize critical tasks while limiting interaction and exposure. We will continue to monitor the situation diligently, and implement additional adjustments as new information is reported.  EDEN provides housing and vital supports to the most vulnerable individuals and families in our community, and though we are adapting our service delivery, we remain committed to our neighbors in need during this challenging time.

Please review and follow the guidance from CDC and Ohio Department of Health to keep yourself, family and friends safe and to avoid illness:

Stay home.

There will be no penalty to your housing program status for canceling or rescheduling appointments.

Wash your hands frequently.

Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry. Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact.

Avoid close contact with people who are sick. Put distance between yourself and other people. This is especially important for people who are at higher risk of getting very sick.

Cover coughs and sneezes.

Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow. If you are sick, wear a face mask, unless you are unable to (for example, if you have trouble breathing). If you are not sick, you do not need a mask, unless you are caring for someone who is sick and cannot wear one. Throw used tissues in the trash. Immediately after coughing or sneezing, wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Clean and disinfect

Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks. If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection. Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.

Older adults and people who have severe underlying chronic medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness. Please consult with your health care provider about additional steps you may be able to take to protect yourself.

Please contact EDEN at 216-961-9690 with any questions. We will issue updates at as they develop.

Updated: March 24, 2020

A Letter from EDEN’s Executive Director

Dear Friends of EDEN:

I hope this finds you well during this incredibly difficult time.

As I reflect upon the year in order to draft this annual message, January of 2020 seems like a lifetime ago.

Beginning in March, EDEN’s daily operations underwent a whirlwind of change, from workplace locations, to staff responsibilities, to COVID
protocols, to methods of service delivery, but through it all, our staff has risen to each challenge with ingenuity, resilience, fortitude, and unwavering dedication to EDEN’s mission, and for that I am deeply grateful. These unprecedented times have required adaptability and flexibility from each and every member of the EDEN team, and I am beyond proud to work with so many incredible people, and tremendously thankful for their willingness to take everything in stride. EDEN staff have truly been unsung heroes in our region’s response to the coronavirus pandemic.

Throughout the year, we have been and will continue making diligent, informed decisions around COVID-19, maintaining constant contact with our participants, community partners, and funders in the process. 

Sudden changes in our society due to the global pandemic have made many more people vulnerable than ever before. Amid an unprecedented public health and economic crisis, EDEN has increased the housing options and related supports for Cuyahoga County’s at-risk populations, and we have delivered these vital services to the greatest number of households in the history of our agency. Like health care workers, first responders, grocery workers, and more, EDEN staff are essential workers during COVID-19 and beyond. Housing is always essential.

But while EDEN has stepped up to address a massive surge in demand for safety net services, meeting this challenge has resulted in unexpected costs and revenue reduction. For example, we could not celebrate the critically-important work we do with you at our Annual Event, this year, which raises vital operating support for our programs and services.

Your support of this year’s Annual Fund Appeal will enable us to continue to maintain and innovate our operations, and buffer against some of the most serious health, economic, and social consequences of the pandemic for our community through the foundational provision of a place to call home for our neighbors in need. 

As EDEN embarks upon its 30th Anniversary Year, I can affirm that EDEN is uniquely prepared to help our community navigate through both the immediate response to COVID-19 and the long-term rebuilding process that will follow.

While we may not know the depth of the challenges in front of us, I know that we are at our best when working together. We would be honored and grateful to partner with you in the essential work of providing housing—and achieving a healthier, stronger, and more equitable community for all.

Please accept my wishes for a peaceful and healthy season, and brighter days in 2021, for you and your loved ones.


Elaine Gimmel
Executive Director


We are expanding our foundation and our footprint


Expand Programs…to as many people as possible

Expand Housing…by increasing the number of available units in diverse geographic areas

Expand Our Commitment…to combat and eradicate homelessness

In 2019 we served….


EDEN’s mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness.


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