In response to COVID-19, Coordinated Intake (CI) has implemented a phone-in process for the coordinated entry process.

All persons experiencing a housing crisis should call 216-674-6700 and follow the prompts provided.

The hours of operation remain the same: 8:00am to 8:00pm, Monday through Friday.

If all staff are busy conducting assessments, the caller should leave a detailed message, including their name and phone number, and someone will return the call as soon as possible.

CI and Cleveland Mediation Center staff are working diligently to assist callers in identifying safe, alternatives to shelter. If someone must enter shelter, the shelter staff will be contacted via phone and/or email.